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At Café La Flor de Córdoba it is a pleasure to serve you and we want to do it in the best way. We invite you to read the following document so that you know the terms and conditions of the online sale of our products that you can find on our website www.cafelaflordecordoba.com. Our commitment is to serve you promptly, with quality and warmth.
All purchases made at Flor de Córdoba through e-commerce will be subject to these terms and conditions.
In case of any doubt or issue related to the terms and conditions, contact us at: ecommerce@cafelaflordecordoba.com
In this text you will be able to consult the following topics:
1- GENERAL CONDITIONS
1.1 The La Flor de Córdoba e-commerce service hopes to meet your expectations and needs, but it is important to make you aware that it reserves the right to modify or temporarily or permanently cancel the platform at any time and without the need to prior notice.
1.2 Any modification indicated here will be taken as understood in accordance. You are responsible for verifying the document in each purchase since La Flor de Córdoba is not responsible for notifying the changes. We encourage you to review this document regularly.
1.3 In the event that an order is placed and the document has been modified, your purchase will be subject to the terms and conditions of sale that govern the date and time of your purchase, since it is the current document.
1.4 When one or more parts of this document (terms and conditions of sale) is considered illegal or inapplicable, said sections will be eliminated so that the remaining document remains in force in all its established terms and conditions.
2. PURCHASE CRITERIA FOR LA FLOR DE CÓRDOBA PRODUCTS
2.1 The products that are in e-commerce are the only ones that will be available to the user, they must have the purchase mode (“add to cart”). We reserve the right to sell products that are not on our website, both in e-commerce or OMIT in other sections.
2.2 The product sale service via e-commerce only applies to the territory of the Mexican Republic. However, you can contact us if you are abroad and would like to purchase our products. The email is: ecommerce@cafelaflordecordoba.com
2.3 The acquisition and use of purchased products will be exclusively for personal use or that of the recipients of the purchased product. We reserve the right to refuse any order that goes against the above.
2.4 It is worth mentioning that the description, details and prices of the products for sale via e-commerce will be presented in force and/or correct on the website, however it is recognized that at any given time the current situation may not be shown, we appreciate your comprehension.
3. PURCHASING PROCESS
3.1 When entering our e-commerce you will be able to accurately observe the selected purchase and then add the products you want to buy by pressing the "add to cart" button, in addition to indicating the quantity of the product.
3.2 The client will be able to monitor his purchase. In this section you can continue adding products, modify your order or delete a selection. Your selection will be visually available for your control.
3.3 Once all the products have been selected. You can complete the purchase by clicking on the "Finish purchase" button.
3.4 If you are a new customer, you need to register your shipping details to receive your purchases. We recommend that you read our privacy notice, which you can consult at any time in different sections of the website. If you have previously purchased electronically, when you enter your email, your data will be loaded immediately and you will be able to make your purchases.
3.5 At the time of registering as a customer, you will be notified of the shipping cost of your order, which will depend on your location.
3.6 You can select the type of payment that best suits your interests and carry out the transaction on the platform of your choice.
3.7 As a customer you must confirm your order, accept the "terms and conditions of sale" and immediately the purchase process will be completed.
3.8 The customer will receive an email confirming receipt of the order, which does not constitute a confirmation of acceptance of the order by La Flor de Córdoba.
3.7 When confirming your payment in any selected medium, you will be sent an email with the status of the purchase made.
4. CASES OF REJECTION OF THE PURCHASE ORDER
La Flor de Córdoba reserves the right to reject any order requested in the following cases:
4.1 When the requested product has ceased to be offered or is not available.
4.2 In the event that proof of payment has not been received.
4.3 When the payment has registered some irregularity.
4.4 If you do not meet the criteria for placing orders.
5. SHIPPING CRITERIA NOTE: CHECK INFORMATION WITH THE CUSTOMER
5.1 Orders are processed and delivered to the private courier company once payment confirmation is received within a maximum of two business days: Monday through Friday from 9:00 a.m. to 6:00 p.m. (CDMX time zone). If it is a non-business day, then it will start counting from the next business day. The delivery time of the order will be within 5 to 7 business days after payment confirmation.
5.2 The shipping cost is subject to the weight and volume of the product, as well as the delivery destination.
5.3 Our shipments will be made through the private courier service. La Flor de Córdoba undertakes to provide you with the guide number. This guide can be used on the courier's website to track your order until it is received.
5.4 You can contact us for any questions or clarification regarding your purchase, write to us at ecommerce@cafelaflordecordoba.com .
6. PAYMENT CONDITIONS
The client has several payment platforms displayed on the La Flor de Córdoba website. The choice of any of them is the responsibility of the client.
7. CANCELLATION AND RETURN POLICY
7.1 Cancellations can only be made if the purchase has not been finalized. Once the order has been settled, no refund can be demanded, except in the event that the product has a manufacturing defect. If the claim proceeds in favor of the client, La Flor de Córdoba will indicate the procedure to follow to apply the change or return.
7.2 If the product is received damaged or it is not the one requested, you can request to exchange the product at no cost, so you should contact ecommerce@cafelaflordecordoba.com . We will respond to the case within a maximum of 3 business days.
